Privacy Policy

This Privacy Policy explains how 5hh8 collects, uses and protects the personal data of players who visit 5hh8.ws or use the 5hh8 mobile app. Reading it takes about five minutes and will give you a clear picture of exactly what happens to your information.

Who Operates This Site

5hh8 is an online gaming platform serving adult players in Bangladesh. When you create an account, make a deposit via bKash or Nagad, or contact our support team, you are sharing data with 5hh8 as the data controller for this site.

Questions about this policy can always be directed to [email protected]. Our support team is available 24/7 and will acknowledge privacy requests within two business days.

Data We Collect From You

We only collect data that is necessary to run your account and comply with our obligations. The table below lists each category and gives a concrete example of what that means in practice.

We do not collect your bKash PIN or mobile banking password at any point. Payment data is processed over encrypted connections and we store only the minimum reference information needed to reconcile transactions.

Why We Process Your Data

Every piece of data 5hh8 holds has a specific purpose. We group those purposes into four lawful bases:

Contract performance

To open your account, verify your identity before your first withdrawal, process deposits in under three minutes, and pay out withdrawals within about 43 minutes on average, we need your identity and financial data. Without this, the account cannot function.

Legal obligation

KYC (Know Your Customer) checks are required before you make a withdrawal. Accepted documents are a National ID Card (NID), Passport, or Driving Licence. We retain copies of these documents for a minimum period as required by applicable regulations. KYC review takes up to six hours.

Legitimate interests

We use device and session data to detect fraud, prevent account takeovers, and monitor for problem gambling patterns. We may also analyse aggregated (non-personal) gameplay statistics to improve 5hh8's game selection and performance.

Consent

If you opt in to marketing messages — for example, to hear about reload bonuses or new game releases from providers like Evolution, JILI, and Pragmatic Play — we will contact you by SMS or email. You can withdraw consent at any time by writing to [email protected] or by using the unsubscribe link in any marketing email.

When We Share Data

5hh8 does not sell your personal data to third parties. We may share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum transaction data required to complete a deposit or withdrawal.
• Game providers: Providers such as Evolution, Pragmatic Play, Ezugi, JILI, Sexy Gaming, CQ9, and FA Chai receive a pseudonymous player token to serve game sessions. They do not receive your name or mobile number.
• Fraud prevention services: We may share device fingerprints with specialist fraud detection partners to protect your account.
• Legal requirements: If required by a court order or regulatory authority, we will disclose data as legally compelled.

All third-party partners are bound by data processing agreements that prohibit them from using your data for any purpose beyond the service they are providing to 5hh8.

Cookies on the 5hh8 Site

When you visit 5hh8.ws or use the 5hh8 app (version 2.2.7, Android 6.0+), we place small files called cookies on your device. We use three types:

• Essential cookies: Keep you logged in and maintain your session. These cannot be turned off because the site will not work without them.
• Analytics cookies: Count page visits and measure how players navigate the site. Data is aggregated and does not identify you personally.
• Marketing cookies: Track whether you arrived via a referral link so we can credit the correct referral bonus (৳475 per qualifying referral). These are only set with your consent.

You can manage cookie preferences in your browser settings. Blocking analytics or marketing cookies will not affect your ability to deposit, play, or withdraw on 5hh8.

How Long We Keep Your Data

We hold your data for as long as your account is active and for a period afterwards as required by financial regulations. In practice:

• Account and KYC documents: retained for the life of the account plus a minimum regulatory period after closure.
• Transaction records: retained for the period required by applicable financial record-keeping rules.
• Live chat and email logs: retained for 12 months from the date of the conversation.
• Marketing consent records: retained until you withdraw consent, then deleted within 30 days.

When retention periods expire, data is securely deleted or irreversibly anonymised so it can no longer be linked to you.

Your Rights Over Your Data

You have clear rights regarding the personal data 5hh8 holds. Submit any request to [email protected] and we will respond within 30 days.

How We Protect Your Data

5hh8 uses SSL/TLS encryption on all connections between your device and our servers. Sensitive fields in our database are encrypted at rest. Access to player records is restricted to staff who have a specific operational need, and all access is logged.

We run regular security reviews and work with external fraud-prevention partners to detect unusual login behaviour. If you notice suspicious activity on your 5hh8 account, contact our 24/7 live chat or email [email protected] immediately.

No system is completely immune to attack. If a data breach occurs that is likely to put your rights at risk, 5hh8 will notify affected players without undue delay and will describe what happened, what data was involved, and what steps we have taken.

Players Under 18

5hh8 is strictly for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, please email [email protected] and we will close the account and delete all associated data promptly. Age verification is part of the KYC process for every player.

Changes to This Policy

We may update this Privacy Policy to reflect changes in how 5hh8 operates or in applicable rules. When we make a material change, we will post a notice on the site and update the "Last updated" date at the top of this page. Continuing to use 5hh8 after a change is posted means you accept the updated terms. If you disagree with a change, you may close your account and request data deletion.

Get in Touch

For any privacy question, data access request, or complaint related to how 5hh8 handles your personal data, please use the contact details below. Live chat is usually the fastest route for account-specific queries.

We take privacy complaints seriously. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.