5hh8's Commitment to Safe Play
At 5hh8, gambling is meant to be entertainment — the same way watching a cricket match or going to a night market is entertainment. It becomes a problem when it stops being fun and starts feeling like an obligation. Our responsible gaming framework exists to keep the experience on the right side of that line.
We take three concrete steps as a platform. First, we give every registered player access to free, self-directed limit tools — no waiting, no approval process. Second, we train our 24/7 live-chat support team to recognise distress signals in player messages and respond appropriately. Third, we enforce a strict over-18 policy and verify age during the KYC process before any withdrawal is approved.
This page explains every tool and policy in plain language. If you have a question that isn't answered here, write to us at [email protected] and we will respond within six hours.
Age Restriction Policy
You must be at least 18 years old to register and play on 5hh8. This is not a guideline — it is a strict rule. If we have reason to believe an account holder is under 18, the account is suspended immediately and any pending withdrawals are held until identity is confirmed.
What counts as proof of age?
During KYC verification — which must be completed before your first withdrawal — we accept the following documents:
- National ID Card (NID)
- Passport (any nationality)
- Driving Licence issued by BRTA
Documents are reviewed within six hours of submission. Until KYC is approved, deposits and gameplay are allowed, but withdrawals are not processed.
Parents and guardians: If you share a device with family members, enable parental controls at the device level. 5hh8 cannot monitor who physically holds a phone. Use your device's screen time or app-lock features to restrict access to gambling applications.
Warning Signs of Problem Gambling
Problem gambling rarely announces itself clearly. It often looks like a streak of bad luck or a temporary rough patch. These are specific behaviours worth watching for in yourself — or in someone you care about:
- Spending more time or money on gambling than you planned, repeatedly.
- Chasing losses — depositing more after a losing session to try to recover.
- Borrowing money or selling belongings to fund gambling.
- Hiding gambling activity from family or friends.
- Feeling anxious, irritable, or restless when not gambling.
- Gambling to escape stress, loneliness, or other problems — not for fun.
- Skipping work, meals, or sleep to play for longer.
- Believing that a "big win" is due after a losing streak.
If you recognise two or more of these in your own habits, we recommend using the deposit-limit tool immediately and reaching out to a support organisation listed below. You do not have to close your account to get help — taking a break or setting a cap is a good first step.
Tools Available on 5hh8
Every 5hh8 account includes the following responsible gaming tools, accessible from the Account Settings page after you log in.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once the limit is active, 5hh8's payment system will decline any deposit that would exceed it. Increasing a limit takes 48 hours to come into effect (cooling-off period). Decreasing a limit is instant.
Session Time Reminders
Set a reminder that pops up after a chosen duration — 30 minutes, one hour, or two hours. The reminder tells you how long you have been playing in the current session and prompts you to take a break. It does not force a logout; it is a nudge, not a gate.
Reality Check
At regular intervals you choose, 5hh8 displays a summary of your current session: total wagered, total won or lost, and time elapsed. This runs in both the browser and the mobile app.
Cooling-Off Period
Request a cooling-off period of 24 hours, 48 hours, or 7 days. During this time you cannot log in to your account. The account is not closed — your balance and bonuses are preserved. Use this if you feel you need a short, structured break without committing to full self-exclusion.
Self-Exclusion
Permanently block access to your 5hh8 account for a minimum of six months. See the dedicated section below for the step-by-step process.
Deposit & Loss Limit Reference
The table below shows the available limit periods and how the cooling-off rules apply to changes.
| Limit Type | Period Options | Decrease Takes Effect | Increase Takes Effect |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 48 hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 48 hours |
| Cooling-Off Period | 24 h / 48 h / 7 days | Immediately | Not applicable |
| Self-Exclusion | 6 months / 12 months / Permanent | Within 24 hours of request | Not applicable |
Minimum deposit on 5hh8 is ৳300. Any deposit limit you set must be at or above ৳300 to be valid, or set to zero (which blocks deposits entirely).
How to Request Self-Exclusion
Self-exclusion is a serious, lasting tool. Use it when you want a firm stop — not just a pause. Here is exactly how to do it:
- Log in to your 5hh8 account from the app or browser.
- Go to Account Settings → Responsible Gaming → Self-Exclusion.
- Choose your exclusion period: 6 months, 12 months, or permanent.
- Confirm your identity by entering your account password.
- Submit the request. You will receive a confirmation email within one hour.
- Your account will be suspended within 24 hours. Promotional emails stop immediately.
If you cannot access your account, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. Our team will process it manually within six hours.
Note on balance during self-exclusion: Any remaining balance in your account at the time of exclusion will be held safely. You can request a withdrawal of your balance by contacting support — it will be processed to your registered bKash or Nagad number after identity verification.
Third-Party Support Organisations
5hh8's internal tools are a first step. If gambling is causing serious harm — to your finances, relationships, or mental health — please reach out to a professional organisation. These services are confidential and free.
Kaan Pete Roi (Bangladesh)
A Bengali-language emotional support helpline. Available every day. Call or write to access counselling by trained volunteers.
Gamblers Anonymous
A peer-support programme for people who want to stop gambling. Online meetings are available in English. Visit their website at www.gamblersanonymous.org for a schedule.
GamCare
Free, confidential support for anyone affected by gambling harm. Available via chat and email at www.gamcare.org.uk. English-language support, available to international users.
BeGambleAware
Practical advice, self-assessment tools, and a directory of local support services. Visit www.begambleaware.org for self-help resources you can use right now.
Contact 5hh8 About Safe Play
Our support team is available around the clock. If you want to discuss a limit, request a cooling-off period, or report a concern about another account, reach us through any of the following:
Get in Touch
Live Chat — available 24/7 from the bottom-right icon on any page after logging in.
Email: [email protected] — responses within six hours.
When you email about responsible gaming, write "Responsible Gaming" in the subject line so the message goes directly to the right team member. Include your registered mobile number so we can find your account without asking for it again.
5hh8 does not share responsible gaming enquiries with marketing teams. These conversations are handled separately and confidentially.
If you are reading this page because someone you know is struggling, encourage them to use 5hh8's self-exclusion tool or one of the third-party organisations listed above. You can also contact our support team on their behalf — we will advise you on next steps without disclosing any private account details.
If you are in a good place and simply want to explore the platform, you are welcome to browse 5hh8 or open an account. The minimum deposit is ৳300 and you can set a limit before you deposit a single taka.